Plans & billing

Compare allowances, complete checkout, refresh payment status and request plan changes.

Reviewed 16 October 2026. Available controls depend on your role, plan and service configuration.

Compare plans and allowances

Open Pricing or Workspace → Plan & billing. Starter supports 1 brand, 3 team members and 2 GB; Studio supports 3 brands, 10 members and 20 GB; Agency supports 15 brands, 30 members and 100 GB. Roles differ by plan. The per-file upload limit remains 25 MB. Use the current prices, currency and allowances displayed for your account; early-access and private-demo limits can differ. New customers receive a 14-day trial on their selected plan, starting after email verification. No credit card is required. At expiry, editing and uploads pause until payment is confirmed; login, billing and existing downloads remain available.

Monthly and annual billing

Select Monthly or Annual and review the full recurring amount before agreeing. The displayed annual plan is billed annually, not in monthly instalments. Changing the selector alone does not change an existing subscription. A card labelled Current plan shows your existing selection. Review Terms and Return policy and ask support to clarify any discrepancy before paying.

Start or resume checkout

Signup is free. To subscribe during or after your trial, open Billing & Payments in the workspace, choose a plan, review the recurring charge and accept the consent checkbox before continuing to the provider. Payment starts immediately when you confirm checkout, even if trial days remain. Your trial never charges automatically. Resume an existing checkout instead of creating repeated subscriptions. Use Refresh payment status if confirmation is delayed.

Payment status and failed renewals

Use Refresh payment status in Billing details when confirmation is delayed. Pending means awaiting provider confirmation; active means an active subscription record; past due means payment needs attention; cancelled stops future renewals; expired means the subscription ended; refunded indicates a payment reversal. Paid-through dates also affect access. Do not pay again simply because the browser returned slowly. Verify the transaction with the provider and contact support with its reference.

Update a payment method or change a plan

Use your payment provider’s authorised tools or contact support to resolve payment method problems. Upgrade to or Switch to sends a plan-change enquiry; the plan stays unchanged until confirmed. Cancelling stops renewals and preserves files, but does not itself switch plans. Contact support before changing provider or billing period to avoid overlapping subscriptions.

Renewal, cancellation and refunds

Subscriptions renew until the provider confirms cancellation. Choose Cancel subscription to stop future renewals and keep your account and files. Paid access continues through the paid-through date; editing and uploads stop after expiry, while existing files remain downloadable. Delete account and data is a separate permanent action. Cancellation does not automatically refund an already paid period. Read the Return & Refund Policy for review criteria and contact hey@cchora.com with payment details.

Download payment receipts

Open Billing & Payments in the workspace to view your subscription and payment history. Each verified live PayPal or Paystack payment receives one numbered Payment Receipt. Choose Download Receipt for the original PDF, or Load more payments to reach earlier transactions. Downloads are private to the paying account and remain available after subscription expiry. Sandbox payments and pending or failed checkout attempts do not receive paid receipts. A refund or reversal is shown in history without changing the original receipt.

Receipt details and email delivery

Your receipt includes the actual amount and currency paid, payment-provider transaction reference, plan, monthly or annual cycle, paid service coverage period, payment date, your account name and billing email, and Cchora Studio LTD’s registered details. No taxes or extra charges are added; this is a Payment Receipt, not a tax invoice or eTIMS invoice. After payment and account email verification, a confirmation email includes the PDF attachment. Check spam or download from Billing & Payments if an email is delayed. Contact support with the receipt number for delivery problems. Download receipts before permanently deleting your account, because deletion removes your login access.