Appearance & custom domains

Understand image customisation, plan requirements and custom-domain activation.

Reviewed 16 October 2026. Available controls depend on your role, plan and service configuration.

Customise the visuals available in your portal

Use workspace feature images, chapter introduction images, logo variations, preview backgrounds and colour combinations to communicate your brand. These controls use approved images from the same brand. See Workspaces & storage and Logos & colours for the current editing steps.

Branded appearance requests

The service supports brand name, accent, tagline and logo settings for eligible Studio/Agency owner or manager accounts, but a full settings editor is not currently exposed in the portal screen. Ask support to confirm and assist with the available customisation. Do not assume custom CSS, arbitrary scripts, interface-font replacement or a complete white-label editor is available.

Custom-domain eligibility

Custom-domain configuration requires an active Agency owner and a hostname you control, such as guide.example.com. The current portal UI does not provide a self-service domain setup screen; contact support to arrange configuration. Keep the default portal URL available until the new address has been verified and activated.

DNS verification and HTTPS

Support will provide the exact hostname verification value and DNS target. The process checks a TXT record at _brandguide.<your-hostname> and a CNAME to brand-guide.io. DNS proof alone does not activate hosting: the hostname must also be attached to the service and HTTPS issued. Preserve unrelated mail and domain records. Use the exact values supplied for your brand rather than inventing a token.

Access and removal

A custom hostname does not automatically make a private brand public or bypass sign-in. The current custom entry redirects to the main brand portal. Domain access also depends on plan status and activation. Contact support before changing DNS or removing a mapping, and confirm the default portal link still works. Do not promise SSO, custom integrations or enterprise audit logs without a confirmed product agreement.

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