Return & Refund Policy

1. Digital subscriptions

Brandguide IO is a digital subscription service operated by Cchora Studio LTD. There are no physical products to return or ship. Monthly and annual subscriptions charge in advance and renew automatically until the provider confirms cancellation. See the Terms & Conditions.

2. Stop future renewals

Open Billing & Payments and choose Cancel subscription. Confirm that the billing status shows cancellation. Your account and files remain, and paid access continues through the paid-through date. After expiry, editing and uploads stop; existing files remain available to download.

Cancel before the next scheduled renewal. If a charge is already processing, cancellation may not prevent that charge; contact hey@cchora.com so we can check its timing. If cancellation fails, refresh the payment status or contact support.

3. Refund eligibility and requests

Cancellation alone does not create an automatic refund or prorated credit for unused days on a monthly or annual plan. We review requests involving duplicate or incorrect charges, a charge after confirmed cancellation, unauthorised payments, or a material failure to provide the paid service. Other requests are considered on their circumstances, without a blanket money-back guarantee.

If our review confirms that we collected a duplicate or incorrect payment, we will correct it and arrange the appropriate refund. Refunds or other remedies required by applicable law remain available regardless of this policy. Nothing here limits statutory cancellation rights or valid payment-provider dispute rights.

To request review, email hey@cchora.com with the account email, plan, payment date, amount, transaction reference and reason. Send the request promptly so we can investigate. This policy does not impose a shorter deadline than any applicable legal right. Never send full card details, passwords or one-time codes.

4. Review and refund processing

We will check the payment and service records and tell you the decision, reason and any additional information needed. A request is not confirmation that a refund has been approved. You can ask us to review a decision if you have further relevant information.

Approved refunds are normally returned through the original payment provider and payment method. We will confirm the amount and submission status. The time for funds to appear depends on the provider and your bank; we do not promise an instant credit. Currency conversion differences and third-party charges depend on their rules, without limiting any refund we are legally required to provide.

5. Deleting your account

Delete account and data is separate from cancellation. It removes access and owned content immediately after confirmation, including any remaining paid access, and does not itself issue a refund. Download important files first. You may still contact support about retained payment records or a refund after deletion. See the Privacy Policy.

6. Other Cchora services and your rights

Separately commissioned branding or design services are governed by their agreed proposal. Purchases from Cchora Shop or another service follow that service’s agreement. This policy does not remove rights available under applicable consumer law.

For questions contact Cchora Studio LTD, KMA Centre, 5th Floor, Mara Road, Upperhill, Nairobi, Kenya, at hey@cchora.com.