Account & sign-in

Reviewed 16 October 2026. Available controls depend on your role, plan and service configuration.

Log in

Open Log In and enter your registered email and password. The password eye control shows or hides your entry. Complete the security check when shown. If two-step sign-in is enabled, enter the requested email or authenticator code after your password. Invited teammates must use the email address on their invitation.

Verification messages

Follow the account verification instructions in your inbox. Check spam, the address you entered and any inbox filtering. Request a new verification message from the verification flow if offered; newer requests may invalidate earlier links. Use the latest message. An expired or already-used link cannot be reused. Contact support if no usable verification option is available.

Reset a forgotten password

Choose Forgot password? on the login screen, enter your registered email and follow the reset message. Choose a new 15–128 character password, ideally a unique passphrase or one generated by a password manager. Resetting a password does not remove authenticator protection. Sign in again after completing the reset.

Lost your second factor?

Use an unused authenticator recovery code if your app is unavailable. Each code works once. If you have neither the app nor recovery codes, contact support for account recovery assistance; do not assume access can be restored without identity checks. A saved backup email does not replace your sign-in email or bypass two-factor authentication. See Security & recovery for setup and recovery-code management.

Too many attempts or a failed security check

Stop repeated attempts and wait for the retry period shown. Check that JavaScript is enabled and that your browser is not blocking the security challenge. Refresh and retry once after resolving the issue. Never share passwords, authenticator setup keys, one-time codes or reset links with support. There is no SMS OTP sign-in or Google sign-in in the current version.

Need a little more help?

Tell us the workflow and exact message you are seeing. Never include passwords or recovery codes.

Contact support ↗