Deletion & cancellation

Cancel renewals without losing your files, or separately confirm permanent deletion.

Reviewed 16 October 2026. Available controls depend on your role, plan and service configuration.

Download first

Keep copies of all assets and guidance you need before a destructive action. There is no documented self-service recycle bin, undo, complete workspace export or restore workflow. Download assets individually and copy chapter text before removing it. A public download someone already has cannot be recalled.

Remove one asset or reference

Remove on an asset card deletes the stored asset after confirmation. Owners/managers can remove published files; editors can remove permitted own unpublished files. Check any cover, logo or chapter references before deleting. Removing an introduction image, logo variation or background reference alone is different: it leaves its uploaded asset in the library.

Delete a brand workspace

Only the brand owner can use the Delete workspace control on its card and confirm permanent deletion. This removes that brand’s guidelines, assets and associated access, not another owner’s brands. It does not by itself cancel the account’s subscription. Team members lose access to the deleted brand; confirm any required handover first.

Cancel a subscription and keep your files

Choose Cancel my plan or Cancel subscription and select the subscription if asked. Review the paid-through date and confirm Stop future renewals and keep my account and files. Select Cancel subscription and wait for provider confirmation. Your account, profile and workspaces remain. Paid access continues through expiry; editing and uploads then stop, while existing files remain downloadable.

Separately delete account and data

In Billing & Payments, open Delete account and data → Review account deletion. Download files and receipts first. Read the warning, type DELETE and tick the acknowledgement, then choose Delete account and data. Required provider cancellation must be confirmed before deletion. This removes your profile, login/security records and owned workspaces, guidelines and files. It also removes your memberships, but not other owners’ workspaces. Remaining paid access ends immediately. Deletion does not automatically create a refund; financial records remain as explained in the Privacy Policy. For an account without a subscription, contact support for deletion.

Pending or failed deletion

If provider cancellation cannot be confirmed, account deletion is not completed. Refresh the status or contact support. Another open subscription can block deletion. Removed files become inaccessible while external-storage deletion is retried if necessary. Do not create a second subscription to work around an error. Use Cancel subscription, not Delete account and data, when you only want to stop renewal.

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